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Lead Agent Product Manager

SuperDial· Technology
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Hybrid (Burlingame, CA)$150k - $225kFull-timePosted 3mo ago

About the role

SuperDial builds AI agents that perform real work inside healthcare revenue cycle operations, automating high-volume workflows such as claims status follow-up, eligibility, benefits verification, prior authorization, and payer communications. The Lead Agent Product Manager will help build, test, launch, and improve AI agent products in production, reporting to the VP of Product and collaborating with cross-functional teams.

Responsibilities

  • Own the development and improvement of AI agent workflows across areas such as outbound voice, workflow automation, evidence gathering, and inbound agent experiences.
  • Partner with Product and Engineering to write clear requirements, user stories, acceptance criteria, product notes, and launch materials.
  • Advance SuperDial’s core healthcare revenue cycle workflows and help translate operational complexity into clear product inputs.
  • Review customer feedback, operational escalations, product data, and agent outputs to identify patterns and surface improvement opportunities.
  • Contribute to QA and launch readiness, including test cases, edge-case review, issue tracking, internal documentation, and post-launch monitoring.
  • Evaluate agent performance across workflow completion, reliability, escalation patterns, and customer impact.
  • Partner with Operations and Customer Success to understand where product behavior is working well, where it breaks down, and what needs to improve.
  • Support customer pilots by organizing feedback, tracking open questions, and helping determine what is ready to scale.
  • Create internal documentation, workflow guides, enablement materials, and release notes that make product behavior easier to understand across teams.
  • Contribute to repeatable product and operating patterns that help SuperDial deploy AI agents more consistently across customers.

Qualifications

  • 5+ years of experience in product management, product operations, implementation, solutions, technical operations, customer operations, data operations, or a similarly analytical and cross-functional role, with demonstrated ownership of complex product or workflow initiatives.
  • Experience owning or meaningfully contributing to product discovery, requirements definition, prioritization, delivery, launch, and post-launch iteration for a product, workflow, or customer-facing capability.
  • Has helped bring a product or product capability to market, including defining launch requirements, enabling customer-facing teams, gathering post-launch feedback, and using customer or commercial insights to inform product priorities.
  • Strong product judgment, including the ability to synthesize customer needs, operational realities, technical constraints, and business priorities into clear recommendations and execution plans.
  • Ability to quickly learn complex workflows and translate ambiguous inputs into clear requirements, success criteria, documentation, and next steps.
  • Comfort working closely with Engineering, Operations, Customer Success, Sales, and leadership to understand product behavior, customer requirements, production issues, edge cases, and opportunities for improvement.
  • Excellent organization and attention to detail, with the ability to manage multiple inputs and follow up reliably.
  • Strong analytical instincts, including comfort using data, customer examples, product performance, and qualitative feedback to understand problems and recommend next steps.
  • Clear written and verbal communication, with the ability to create alignment, document decisions, and drive follow-through across cross-functional teams.
  • Strong interest in applied AI, automation, healthcare technology, workflow software, or technically complex products.

Skills

Required:AI/ML product managementProduct discovery and delivery

Benefits

  • Base Salary $150K – $225K
  • Offers Equity
Last updated Oct 8, 2026. Interested? Apply on the company site.

About SuperDial

Voice AI Agents for Healthcare RCM

SuperDial is the #1 voice AI platform for RCM teams. Automate prior auths, claim status, and eligibility — with real-time documentation in your EHR or RCM platform.

Voice AIHealthcareRCMAutomationRevenue Cycle
Company profileWebsite

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