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VP of Clinical Services and Executive Medical Director

Solace· Clinical
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RemoteFull-timePosted 3mo ago

About the role

Senior medical executive leading and scaling Solace’s telehealth physician workforce, overseeing clinical leadership, quality, operations, governance, and physician engagement to support rapid growth.

Responsibilities

  • Serve as the direct supervisor to a growing team of medical directors and associate medical directors
  • Set performance expectations and develop a medical director accountability framework
  • Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability
  • Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets
  • Champion a culture of safety and continuous improvement across the physician workforce
  • Partner with the Medical Director for Clinical Quality on developing an accreditation readiness program
  • Ensure service delivery, capacity, and utilization align with clinical standards
  • Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines
  • Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running
  • Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level
  • Develop action plans to address areas of underperformance
  • Working with the CMO, co-develop clinical strategy for new service lines
  • Own the clinical operations plan: define goals, resource requirements, and success metrics
  • Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level
  • Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors
  • Serve as the clinical authority for escalations from different physicians and the advocate service
  • Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention
  • Establish regular communication channels between physician leadership and the broader physician workforce
  • Partner with People/HR on physician workforce strategy, including retention and succession planning
  • Act as a model for the clinical values and professional standards we want upheld

Qualifications

  • An active, unrestricted medical license
  • Board certification in internal medicine or family medicine
  • Minimum 5 years of direct patient care
  • Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors, including building that layered team with eventual scaled, layered leadership of >1k clinicians
  • Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.)
  • Experience working in a virtual care setting
  • Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level
  • Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements
  • Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally
  • Comfort operating in a high-growth, tech-forward health care environment
  • Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity
  • Applicants must be based in the United States.

Skills

Required:Medical leadershipClinical quality managementOperational leadership
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Solace

Find your advocate today.

Solace is a healthcare advocacy company dedicated to helping patients navigate the healthcare system and improve health outcomes.

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