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Senior Forward Deployed Engineer (AI Agent)

Cresta· Engineering
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Remote$185k - $235kFull-timePosted 3mo ago

About the role

AI Agent Engineer role focused on deploying state-of-the-art AI agents, integrating with external systems, and enabling high-impact customer deployments using Cresta’s platform.

Responsibilities

  • AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
  • System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
  • Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
  • Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
  • Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
  • Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
  • Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
  • Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.
  • Proficiency in Python and Golang, with the ability to write clean, efficient code.
  • Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
  • Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
  • Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
  • Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
  • Excellent communication and project management skills.
  • Analytical approach with data-driven decision-making, including A/B testing and performance monitoring.
  • Collaborative builder mindset, cross-functional collaboration with PMs and engineers.

Skills

Required:PythonGolangLarge Language Models (LLMs)AI Agent FrameworksCloud PlatformsDevOps / CI-CDSystem Integration

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Paid parental leave
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits for onsite employees
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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