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Senior Forward Deployed Engineer (AI Agent)

Cresta· Engineering
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Hybrid (Taiwan)Full-timePosted 3mo ago

About the role

Senior AI Agent Engineer focused on deploying state-of-the-art AI Agents, integrating with external systems, and guiding customers from discovery through deployment within Cresta’s AI Agent platform.

Responsibilities

  • AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
  • System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
  • Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
  • Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
  • Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
  • Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
  • Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
  • Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.

Skills

Required:PythonGolangAI/ML conceptsAI Agent FrameworksCloud & DevOpsSystems IntegrationCommunication & PM

Benefits

  • Medical benefits
  • Flexible vacation time
  • Paid parental leave
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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