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Solutions Architect

Cresta· Customer Success
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Hybrid (Remote)Full-timePosted 3mo ago

About the role

Solutions Architect role at Cresta focusing on deep understanding of Cresta capabilities and their integration with enterprise systems, owning the technical architecture from pre-sales to post-sales, and collaborating across Sales, Product, Marketing, and Engineering to meet customer needs.

Responsibilities

  • Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
  • Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
  • Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
  • Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
  • Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
  • Collaborating with Sales, Product, Marketing, and Engineering to meet existing, new, and future customer needs.

Qualifications

  • Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
  • Good understanding of integration options, APIs, iPaaS, UI Integrations
  • Highly experienced with AWS, GCP, Salesforce
  • Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
  • Extensive experience in large scale enterprise software implementations and solutions architecture
  • Deep understanding of how enterprises leverage Generative AI solutions.
  • Organized in managing complex internal and external processes with many stakeholders and timelines
  • Ability to build strong external relationships with external technical stakeholders and take a consultative and strategic approach to solving customer problems.
  • Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.
  • Willingness to travel (if/when travel resumes) and to be on frequent video calls with customers in EST - PST time zones.

Skills

Required:Customer Experience (CX) domain knowledgeTelephony and Contact Center InfrastructureAPIs, iPaaS, UI IntegrationsCloud Platforms (AWS, GCP, Salesforce)Enterprise ArchitectureProgram ManagementRelationship Building

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Paid parental leave for all new parents
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits for onsite employees
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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