← All roles

Forward Deployed Product Manager - AI Agent (EMEA)

Cresta· Product
Apply on company site
Hybrid (UK)Full-timePosted 3mo ago

About the role

First EMEA Forward Deployed Product Manager responsible for creating, deploying, and optimizing AI Agents for Cresta customers in the EMEA region. Cross-functional, customer-facing role owning AI Agent outcomes, deployment lifecycle, and collaboration with Forward Deployed Engineers, Sales, and Delivery to scale the AI Agent practice in Europe, Middle East and Africa.

Responsibilities

  • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. Identify additional automation opportunities for added value.
  • Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
  • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and latest technologies to maximize customer ROI
  • Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and smooth handoff to deployment
  • Lead customer relationships and be the primary point of contact for AI Agent engagements
  • Facilitate workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria
  • Work closely with FDEs to ensure smooth implementation, build new capabilities, and provide feedback to the broader platform
  • Improve playbooks for agent development and customer deployment
  • Build and scale the forward deployed practice for EMEA, setting standards for future growth

Qualifications

  • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success, ideally with AI or LLM-first products
  • Hands-on, action-oriented mindset with curiosity and bias for action
  • Experience leading complex deployments, managing senior customer relationships, and cross-functional collaboration
  • Strong technical understanding, systems thinking, and experience building Agents (conversational or other personal projects count)
  • Comfort with ambiguity and rapid learning in a startup environment
  • Passion for AI, automation, and shaping the future of customer experience

Skills

Required:AI Agent design and deploymentDeployment lifecycle managementCross-functional collaboration

Benefits

  • Comprehensive medical, dental, and vision coverage
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
Company profileWebsite

More open roles at Cresta