← All roles

Customer Strategy Director

Cresta· Sales
Apply on company site
Hybrid (United States (Remote))full-timePosted 3mo ago

About the role

Senior individual contributor on Cresta's Customer Strategy team, engaging at executive levels to translate AI into measurable enterprise value and drive AI-enabled contact center transformation across large strategic accounts.

Responsibilities

  • Open strategic enterprise engagements with executive-level vision sessions, not pure product pitches, establishing Cresta's point of view on how AI will reshape contact center operations
  • Help customers see where AI is taking their business, not just what's available today
  • Represent Cresta at external events as a credible voice in AI and CX transformation
  • Lead business value discovery, stakeholder alignment, and use-case scoping across complex, multi-stakeholder enterprise accounts
  • Guide customers through operational readiness, change management, and deployment planning, including Center of Excellence models and governance structures
  • Support pilot and Conversational Assessment design, goal-setting, and executive readouts
  • Facilitate business case development as a collaborative exercise with the customer, rather than a Cresta-owned spreadsheet
  • Partner with Sales to push deals toward full platform adoption where warranted, expanding beyond initial narrow use cases
  • Advise on pricing strategy and business models for non-standard deal structures
  • Own positioning and sale of professional services as part of a broader engagement strategy
  • Serve as voice of the customer for Product, Marketing, and Partner teams
  • Build repeatable playbooks, frameworks, and executive assets that scale the team's approach across the Enterprise segment
  • Help Cresta stay ahead of AI trends and their implications for customers and our own GTM

Qualifications

  • Deep credibility in AI agents: understanding technology, limitations, and competitive landscape for transformation decisions
  • Contact center domain expertise, from operating inside one or selling into them at enterprise scale
  • Exceptional executive presence and storytelling ability for C-suite engagement and translating AI strategy into conviction
  • Visionary orientation; ability to provide clarity and a path forward in AI adoption
  • Strong product and technical fluency; ability to discuss integration tradeoffs, deployment architecture, and model behavior without being an engineer
  • Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles
  • Comfort with an IC role and high-travel cadence; not a people manager

Skills

Required:Executive communication and storytellingAI/technology fluencyContact center domain expertiseStrategic deal guidance

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO
  • Paid parental leave for new parents
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits for onsite employees
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
Company profileWebsite

More open roles at Cresta