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AI Quality Assurance Intern

Cresta· AI Delivery team
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Hybrid (Toronto, ON)internPosted 3mo ago

About the role

Hands-on internship evaluating the behavior, accuracy, and reliability of Cresta's AI Agents and Agent Assist systems, located in Toronto, ON.

Responsibilities

  • Execute structured test plans for AI Agent implementations
  • Validate that intents, entities, and workflows trigger correctly
  • Identify behavioral inconsistencies, misclassifications, or hallucinations
  • Review and validate AI-generated suggestions, summaries, and classifications
  • Provide actionable feedback to improve intent models and redaction/PII handling
  • Run bias, redaction, and transcription accuracy checks
  • Spot patterns or emerging issues across test sets
  • Contribute ideas for improving internal QA processes and tools

Qualifications

  • No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.
  • Interest in AI/ML, NLP, or chatbots; product quality and user experience; linguistics, conversation analysis, or human–AI interaction

Skills

Required:AI/ML quality assuranceAnalytical thinking

Benefits

  • $30-$50 per hour subject to taxes
  • Lunch can be expensed (up to $25) while working in the office.
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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