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Partner Success Director

Cresta· Sales
Apply on company site
Hybrid (United States)$220k - $250k + equityfull-timePosted 3mo ago

About the role

Directly from description: Own the relationship with Cresta’s Partners, enable and position Cresta to partners and mutual customers, and drive measurable business outcomes. Acts as a trusted advisor to partners, helping them invest in and scale their Cresta practice while collaborating across partnerships, product, and GTM teams.

Responsibilities

  • Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
  • Serve as the primary point of contact and platform expert for technology and solution partners
  • Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact
  • Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions
  • Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities
  • Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes
  • Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform
  • Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities
  • Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success
  • Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health
  • Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams
  • Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback
  • Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets
  • Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences

Qualifications

  • 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
  • 5+ years of experience working in the Contact Center space
  • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
  • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences
  • Ability to translate business requirements into technical solutions
  • Proven ability to work cross-functionally with Sales, Product, and Engineering teams
  • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
  • Strong project management and organizational skills

Skills

Required:Partner relationship managementSolution development
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

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