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Forward Deployed Product Manager, AI Agent

Cresta· Product
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Hybrid (US Remote)$170k - $280kFull-timePosted 3mo ago

About the role

Product Manager role focused on creating, deploying, and optimizing AI Agents for customer deployments. A highly cross-functional, customer-facing position partnering with Forward Deployed Engineers to drive AI Agent outcomes and platform improvements.

Responsibilities

  • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value
  • Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
  • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
  • Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively
  • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
  • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
  • Improve our playbooks for agent development and customer deployment

Qualifications

  • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
  • Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care
  • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
  • Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count)
  • Comfortable working with ambiguity and learning quickly in a dynamic startup environment
  • Passion for AI, automation, and shaping the future of customer experience

Skills

Required:AI Agent design and deploymentStakeholder management

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
Company profileWebsite

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