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Senior Strategic Engagement Manager

Parloa· Commercial
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New York, NYfull-timePosted 3mo ago

About the role

Senior Strategic Engagement Manager at Parloa leading enterprise AI and CX transformations, owning engagements end to end, and driving measurable business impact across regions and functions.

Responsibilities

  • Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
  • Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
  • Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
  • Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
  • Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
  • Identify and unlock expansion opportunities by scaling successful initiatives across regions, teams, and use cases
  • Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth
  • Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements

Qualifications

  • 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
  • Proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
  • Ownership mindset, comfortable navigating ambiguity, and ability to align cross-functional teams around shared goals
  • Executive presence with ability to influence senior stakeholders through data-driven communication
  • Understanding of AI, automation, and enterprise systems, and ability to connect technical capabilities to business impact
  • Structured, proactive, and collaborative approach that elevates teams through clarity, rigor, and execution

Skills

Required:AI and CX understanding

Benefits

  • Compensation structured as On-Target Earnings (OTE) with base salary + variable component and equity package
  • Salary Range: $150,000—$180,000 USD per year
Last updated Jul 9, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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