← All roles

Manager, Forward Deployed Engineering

Parloa· Professional Services
Apply on company site
Hybrid (Berlin; London; Munich; Remote Germany; Remote UK)full-timePosted 3d ago

About the role

Manager, Forward Deployed Engineering at Parloa leads a high-impact team of field engineers delivering enterprise deployments, ensuring predictable delivery, engineering quality, and rapid problem-solving in complex environments.

Responsibilities

  • Lead and develop the team: hire, coach, and grow a team of FDEs; set clear expectations; run 1:1s, feedback cycles, and performance development.
  • Own capacity planning and staffing: allocate engineers across parallel strategic projects, manage load and utilization, and anticipate delivery bottlenecks early.
  • Drive project delivery management: own engineering delivery across deployments — milestones, dependencies, risk management, escalation paths, and stakeholder alignment.
  • Establish time tracking and delivery visibility: implement lightweight tracking and reporting that creates trusted insight into effort, progress, and capacity (without bureaucracy).
  • Provide technical leadership and escalation support: guide architecture and implementation choices, review designs/code when needed, and unblock high-severity issues in production environments.
  • Create scalable field engineering practices: build reusable patterns, playbooks, and standards that improve reliability, maintainability, and speed across deployments.
  • Shape the product via field learnings: translate recurring customer needs into clear productization proposals and partner with Product/Core Engineering to reduce one-offs over time.
  • Partner with customer engineering and enterprise stakeholders: collaborate directly with customer teams (architecture, security, platform) to deliver outcomes and build long-term technical trust.

Qualifications

  • 8+ years in software engineering, systems integration, DevOps, or data engineering roles with meaningful production responsibility.
  • Proven ability to lead and develop engineers (formal management, team lead responsibility, coaching, hiring, performance growth).
  • Enterprise delivery track record: demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints.
  • Technical breadth and depth across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure-as-code, and databases; able to review designs and guide production decisions.
  • Hands-on effectiveness: able to personally own and drive smaller technical workstreams end-to-end and to jump into debugging/implementation when necessary.
  • Operational excellence: strong planning, prioritization, capacity thinking, and risk management; creates delivery clarity without unnecessary process overhead.
  • Customer-facing communication: confident and credible with customer engineering teams and senior technical stakeholders; clear written and verbal communication.
  • Strong plus: experience building or integrating AI/LLM-powered systems (agent workflows, orchestration, evaluation, vector DBs, guardrails), ideally in forward-deployed or solutions engineering environments.

Skills

Required:Experience leading and developing engineersProject delivery managementTechnical leadership and architecture guidanceBackend engineering, APIs, cloud platforms
Last updated Oct 22, 2026. Interested? Apply on the company site.
Parloa logo

About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

AI agentsCX Inner CircleITcompliancecustomer conversationscustomersdesignecommerce
Company profileWebsite

More open roles at Parloa