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Staff UX Researcher

Parloa· Product
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Hybrid (Berlin)full-timePosted 1w ago

About the role

Staff UX Researcher to lead hands-on qualitative and quantitative research, shape product decisions, and establish Research Operations at Parloa, working across Product, Design, Engineering, AI, and leadership.

Responsibilities

  • Lead hands-on research into our most important and ambiguous customer and product questions, using qualitative and quantitative methods from problem framing and study design through analysis, synthesis, and communication.
  • Shape product decisions through research by uncovering needs and opportunities, challenging assumptions, and ensuring customer evidence informs product direction, priorities, and strategy.
  • Enable Product Designers to conduct high-quality research independently through coaching, methodological guidance, and lightweight research practices.
  • Establish and evolve Research Operations that make research easier, faster, higher quality, and more scalable, including participant recruitment, tooling, governance, research practices, and knowledge management.
  • Build organizational knowledge by connecting research across teams and studies, making existing insights accessible, and identifying broader patterns, knowledge gaps, and strategic insights that individual teams may not see.

Qualifications

  • Excellent mixed-method researcher with deep qualitative expertise and strong quantitative research skills.
  • Experience researching across both complex B2B/expert and consumer/end-user experiences, adaptable to different users, contexts, and levels of expertise.
  • Comfort with ambiguous product and customer problems, identifying what needs to be understood, and determining the right research approach.
  • Track record of research influencing meaningful product decisions, priorities, or strategy, and ability to work effectively with Product, Design, Engineering, and senior leadership.
  • Strong synthesis and storytelling skills, able to connect insights across studies and communicate clearly to different audiences.
  • Experience enabling others to conduct high-quality research through coaching, frameworks, methodological guidance, or research practices.
  • Experience building or improving Research Operations to increase quality and speed without unnecessary process.
  • Ability to create clarity and direction in ambiguous, fast-moving environments and influence across teams without relying on formal authority.

Skills

Required:Qualitative researchQuantitative researchSynthesis and storytelling
Nice to have:Research Operations
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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