← All roles

Manager, Agent Architecture US

Parloa· Professional Services
Apply on company site
Hybrid (New York / USA)$160k - $180kfull-timePosted 3d ago

About the role

Lead and grow the Agent Architecture team, delivering end-to-end AI Agent implementations for enterprise customers while remaining hands-on in delivery and advising on strategy, design, and quality.

Responsibilities

  • Own hiring for Agent Architect roles, conduct weekly 1:1s, performance reviews, and career development plans; coach on prompt engineering, conversation design, and customer-facing judgment.
  • Set team goals and OKRs aligned with Professional Services priorities; manage capacity and workload across concurrent engagements; surface resourcing tradeoffs; represent the team to Sales, Product, Engineering, customers, and partners.
  • Personally guide customers through AI Agent implementations from strategic advice to scoping to end-to-end delivery; serve as escalation point when agent performance degrades.
  • Define agent quality standards; enforce them through reviews; make processes repeatable across live projects; document best practices for internal and external audiences; convert recurring field problems into structured Product feedback.

Qualifications

  • Experience leading people in a managerial, team lead, or mentorship capacity with a track record of growing and delivering outcomes.
  • 3+ years of conversation design and AI agent development experience, with a history of building scalable solution architecture and conversational experiences grounded in real user needs.
  • Skilled in advanced prompt engineering; comfortable integrating REST APIs and working with Javascript.
  • Strong project and stakeholder management skills; experience working with enterprise customers, including in escalated or high-pressure situations.
  • Sound judgment on capacity and prioritization, with ability to articulate what the team can absorb and justify it.

Skills

Required:Conversation designPrompt engineeringAPI integrationJavascript

Benefits

  • On-Target Earnings (OTE) with base salary and performance-based variable component, plus equity package.
Last updated Oct 22, 2026. Interested? Apply on the company site.
Parloa logo

About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

AI agentsCX Inner CircleITcompliancecustomer conversationscustomersdesignecommerce
Company profileWebsite

More open roles at Parloa