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Sr Agent Architect (France)

Parloa· Professional Services
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Hybrid (Paris, France)full-timePosted 3mo ago

About the role

Senior solution architect for enterprise AI Agent deployments at Parloa, designing end-to-end architectures, multi-system integrations, and prompt-driven AI agent behavior for complex enterprise environments; fluent in French and English.

Responsibilities

  • Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
  • Build and configure integrations using integration platforms and APIs, solving complex, multi-system data flows.
  • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard capabilities.
  • Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions.
  • Identify and resolve blockers with other departments and the customer.
  • Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
  • Use knowledge of LLM internals to analyze requirements and design prompts for reliable, user-aligned agent behavior.
  • Translate complex customer workflows into structured conversational components for LLM execution.
  • Fine-tune conversational flows and voice output to align with customer brand standards.
  • Document best practices, how-to guides, and product capabilities for internal and external audiences.

Qualifications

  • 3+ years of experience in enterprise customer-facing roles with solution or systems architecture or enterprise integration.
  • Strong systems thinking with track record of solving complex technical problems across multiple systems and data sources.
  • Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
  • Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
  • Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
  • Analytical and critical thinker with expertise in risk assessment and problem-solving.
  • Strong project and stakeholder management skills and effective communication.
  • Entrepreneurial mindset with initiative and results orientation.
  • Ability to translate customer requirements into LLM prompts and conversational flows, with attention to nuance and A/B testing.
  • Fluency in French and English.

Skills

Required:Enterprise solution architectureSystems thinkingAPI design and integrationFrench and English fluency
Nice to have:Prompt engineering / LLM knowledge
Last updated Aug 27, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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