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Sr Technical Program Manager

Parloa· Professional Services
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Hybrid (New York, NY / USA)$170k - $210kfull-timePosted 3mo ago

About the role

Senior technical program management role focused on end-to-end delivery of enterprise Agentic AI deployments, coordinating across cross-functional teams, customers, and external partners to ensure on-time, scalable implementations and delivery governance.

Responsibilities

  • Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
  • Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
  • Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams
  • Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling
  • Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders
  • Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders
  • Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria
  • Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions
  • Manage customer escalations and maintain delivery momentum across complex, high-visibility programs
  • Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities
  • Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
  • Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution
  • Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment
  • Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners
  • Ensure technical and operational dependencies are aligned across all delivery workstreams
  • Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity
  • Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes
  • Ensure compliance, security, and data governance requirements are incorporated into delivery planning
  • Mentor junior TPMs and help establish scalable delivery best practices across the broader organization

Qualifications

  • 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
  • Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
  • Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
  • Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
  • Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
  • Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
  • Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum
  • Experience mentoring junior team members or helping establish scalable delivery processes and governance standards

Skills

Required:Program ManagementStakeholder ManagementTechnical CoordinationDelivery Methodologies
Nice to have:Pre-sales SupportMentoring

Benefits

  • Compensation structured as On-Target Earnings (OTE) with base salary and variable component
  • Equity package
  • Opportunity to work on enterprise-grade conversational AI deployments
  • Growth and mentorship within a scaling delivery organization
Last updated Sep 17, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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