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Staff Deployment Strategist - US

Parloa· Product
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New York, NY$276k - $315kfull-timePosted 3mo ago

About the role

Deployment-focused leadership role driving AI transformation for Global 2000 enterprises, acting as the Field CPO to translate customer needs into reusable platform capabilities and bridge customer outcomes with Parloa product.

Responsibilities

  • Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
  • Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
  • Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
  • Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
  • Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
  • Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
  • Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
  • Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
  • Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Qualifications

  • 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
  • “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
  • Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
  • Product thinking: built client-specific roadmaps aligned with platform strategy.
  • Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
  • Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
  • Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
  • Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Skills

Required:Enterprise software deliveryProduct-to-customer translationStakeholder managementPrototype development

Benefits

  • Salary range: $276,000—$315,000 USD (OTE)
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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