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Technical Program Manager

Parloa· Professional Services
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Hybrid (New York, NY / Remote USA)$150k - $170kfull-timePosted 3mo ago

About the role

Technical Program Manager responsible for end-to-end delivery of enterprise Agentic AI deployments, coordinating cross-functional teams, governance, and stakeholder management from kickoff to go-live and hypercare in enterprise settings.

Responsibilities

  • Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
  • Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
  • Drive execution across cross-functional delivery pods
  • Maintain project governance across plans, RAID logs, milestones, risk management, change requests, and escalation handling
  • Proactively identify delivery risks, resource constraints, and blockers while aligning stakeholders
  • Serve as primary delivery contact for enterprise customer stakeholders including exec sponsors and technical leaders
  • Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria
  • Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions
  • Manage customer escalations and maintain delivery momentum across complex programs
  • Partner with Engagement Management post-go-live for adoption and expansion
  • Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
  • Collaborate with Product, Sales, Solution Engineering, Support, and Deployment Strategists
  • Support pre-sales activities including scoping, resource estimation, SOW reviews, and risk assessment
  • Manage co-delivery with SIs, GSIs, BPOs, and external partners
  • Ensure alignment of technical and operational dependencies across all delivery workstreams
  • Apply Agile, Waterfall, or Hybrid methodologies based on customer needs
  • Drive governance standards, runbooks, documentation, and operational processes
  • Ensure compliance, security, and data governance in delivery planning
  • Mentor junior TPMs and establish scalable delivery practices
  • Deliver enterprise AI deployments on time with strong customer outcomes
  • Build trust across customers, partners, and internal teams for clarity and execution
  • Proactively manage risks, dependencies, escalations to prevent impact on implementations
  • Scale delivery processes and TPM practices as the company grows

Qualifications

  • 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
  • Proven experience leading complex enterprise deployments with integrations and cross-functional teams
  • Strong technical credibility with comfort discussing integrations, APIs, infrastructure dependencies, and trade-offs
  • Experience managing enterprise programs across Agile, Waterfall, and Hybrid
  • Strong stakeholder management and executive communication skills
  • Highly organized, execution-oriented, and able to operate in fast-paced environments
  • Strong ownership mindset and proactive issue resolution

Skills

Required:Enterprise program managementStakeholder managementTechnical coordination

Benefits

  • Salary Range: $150,000—$170,000 USD
  • On-Target Earnings (OTE) with base salary and performance-based variable component
  • Equity package
  • GDPR, ISO 27001 compliance commitment
  • Equal opportunities employer
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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