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Senior IS&T Governance Partner

Parloa· IS&T Governance
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New York, NY$150k - $170kfull-timePosted 3mo ago

About the role

Senior IS&T Governance Partner at Parloa responsible for governance, security, and regulatory compliance to enable rapid scale while maintaining audit-readiness across the organization.

Responsibilities

  • Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness across planning, development, and operational activities.
  • Ensure that changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed in a timely and structured manner.
  • Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert.
  • Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders.
  • Serve as the internal authority on information security best practices, continuously promoting industry standards and driving their consistent adoption across the organization.
  • Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA).
  • When new certifications or regulatory frameworks are required, take ownership of understanding the applicable security and legal requirements in close alignment with Legal and the DPO, and translate them into hands-on guidance for engineering, product, and operations teams.
  • Drive the practical implementation and adoption of compliance controls by embedding governance and security requirements into daily workflows and technical designs.
  • Contribute to the definition and continuous improvement of governance processes, policies, and standards to ensure scalability and long-term audit readiness.
  • Support risk assessments, DPIAs, and control design activities for new products, features, and architectural changes.

Qualifications

  • 6–10+ years of experience as a GRC / Information Security professional in technology-driven environments.
  • Deep experience with security and compliance standards such as ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, GDPR, CCPA.
  • Ability to engage with engineers, product leaders, legal teams, auditors, and enterprise customers and translate regulatory requirements into practical actions.
  • Hands-on operator capable of governance design, audits, and evidence generation.
  • Skilled at building scalable governance that enables speed and innovation while maintaining controls.
  • Strong culture carrier for security, privacy, and compliance in daily decision-making.
  • Analytical, pragmatic, and resilient under pressure; able to handle audits and customer security reviews.

Skills

Required:GRC / Information SecurityISO 27001SOC 2PCI DSSGDPR / CCPARegulatory liaison
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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