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Senior Manager, Release and Issue Management

Agility Robotics· SEIT
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Hybrid (Fremont, CA)$217k - $281kFull-timePosted 3mo ago

About the role

Senior leader responsible for software issue triage, root cause analysis, and end-to-end release management for the humanoid robot fleet. Builds and scales a high-impact organization, defines strategy and operating model, and drives cross-functional alignment to rapidly diagnose issues and deliver reliable software releases.

Responsibilities

  • Build and lead a high-performing Release & Issue Management organization, including triage, RCA, and release management.
  • Define the strategy, operating model, and technical direction for software issue and release management.
  • Mentor engineers and foster technical rigor and ownership.
  • Communicate risks, defect trends, and release recommendations to stakeholders.
  • Lead triage and technical investigation of complex software issues escalated from Field Operations, Release Validation, and Engineering.
  • Drive root cause analysis, issue classification and ownership to individual software components.
  • Collaborate with the software development team to prioritize fleet-impacting defects based on severity, recurrence, and release risk.
  • Standardize issue investigation and closure practices to ensure all issues are technically resolved and verified.
  • Leverage deep-dive analysis of issue and release data to pinpoint systemic risks, failure modes, and defect trends, driving continuous improvements in software quality and release efficacy.
  • Identify and close gaps in observability, logging, and telemetry; partner with platform teams to maximize fleet issue visibility.
  • Architect diagnostic tools, workflows, and dashboards that reduce time-to-root-cause while empowering Field Operations with self-service capabilities.
  • Establish scalable tooling and data-driven workflows that improve issue investigation, fleet monitoring, and software release efficacy.
  • Own the end-to-end software release management process, including release planning, scope, readiness criteria, issue tracking, and deployment coordination.
  • Align Software Development, System Validation, and Field Operations teams on release scope, defect prioritization, validation strategy, and deployment readiness.
  • Ensure fixes for fleet-impacting issues are validated with appropriate regression, integration, and field-relevant testing before release and continuously improve release processes and tooling.

Qualifications

  • 10+ years of experience in software engineering, systems engineering, diagnostics, release management, or related fields supporting complex robotic or autonomous systems
  • 5+ years of experience leading and managing engineering teams
  • Experience in robotics, autonomous vehicles, aerospace, industrial automation, or similar high-complexity environments
  • Proven track record leading complex software investigations, root cause analysis, and cross-functional issue resolution
  • Experience establishing or scaling release management processes for software deployed to production or customer fleets

Skills

Required:Software issue triageRoot cause analysisRelease managementObservability, logging, telemetryCross-functional leadership

Benefits

  • 401(k) Plan with 6% company match
  • Equity: company stock options
  • 100% company-paid medical, dental, vision, and short/long-term disability insurance
  • Eligible for benefits on first day of employment
  • Employee Assistance Program (EAP)
  • Flexible, unlimited PTO for exempt employees; 12 company holidays including winter shutdown
  • 10 vacation days, paid sick leave, and 12 holidays for non-exempt employees
  • On-site catered lunches and snacks (Salem and Pittsburgh)
  • Generous paid parental leave
  • Professional development and tuition reimbursement
  • Relocation assistance for eligible roles
  • Annual discretionary bonus for eligible roles
Last updated Sep 3, 2026. Interested? Apply on the company site.

About Agility Robotics

Industrial Humanoid Automation | Agility

Industrial Humanoid Automation | Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments.

ArcArms and roboticsAutomationDigitHumanoid robotsIndustrial automationcloud platformdistribution
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