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Global Security Operations Center Operator

Twilio· Security
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Hybrid (Remote - US)$0Full-timePosted 3mo ago

About the role

GSOC Operator responsible for maintaining situational awareness across Twilio’s global footprint, monitoring security data sources, assisting employees, and coordinating incident response and communications.

Responsibilities

  • Monitor physical security asset monitoring and surveillance systems to detect unauthorized access, suspicious activity, or security incidents
  • Monitor open-source threat intelligence and internal SaaS tools to maintain situational awareness of global events with potential impact to operations
  • Support access control and visitor management processes
  • Manage security-related calls for service and provide guidance to employees, vendors, and guests
  • Maintain awareness of business travelers and personnel accessing Twilio facilities
  • Partner with local site security teams to escalate and dispatch resources for incident and alarm response
  • Review travel requests to elevated risk locations and cross-reference live itineraries with external incidents
  • Perform first point of incident intake across emergencies (medical, natural disasters, fire/evacuation, travel disruptions, security incidents)
  • Assess and triage events to determine impact to operations
  • Dispatch and coordinate response with emergency personnel
  • Communicate updates to large audiences as warranted
  • Maintain real-time incident documentation for reporting and analysis
  • Perform Life-Safety checks in affected areas
  • Participate in post-incident reviews to document corrective actions
  • Maintain understanding of security and emergency SOPs
  • Apply critical thinking to analyze situations and implement solutions
  • Support large GSOC enhancement projects

Qualifications

  • 3+ years of experience in a GSOC working environment
  • Experience with physical safety and security technology and systems (ACS, IDS, VSS, VMS)
  • Experience with travel safety and mass notification tools
  • Experience with open-source intelligence (OSINT) tools
  • Strong critical thinking and problem-solving skills
  • Ability to follow SOPs and playbooks
  • Ability to prioritize tasks in a fast-paced environment
  • Ability to stay calm and professional in high-stress situations
  • Clear verbal and written communication skills
  • Availability for non-standard shift hours, overlap with global locations, weekends and holidays
  • English proficiency

Skills

Required:GSOC experiencePhysical security technologyOSINT toolsSOPs and playbooks

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Location-based offerings vary
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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