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Senior Consultant, Adoption Services

Gong· Professional Services
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Hybrid (San Francisco (remote-friendly)), Hybrid (Salt Lake City), Hybrid (Austin), Hybrid (Chicago), Hybrid (New York City)$115k - $175kfull-timePosted 3mo ago

About the role

Senior Consultant in Gong’s Adoption Services supports post-activation customer experience by leading discovery, optimization, governance, and transformation work streams to evolve customers’ revenue operations and ensure Gong is embedded in forecasting, coaching, prospecting, engagement, and execution.

Responsibilities

  • Lead discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges.
  • Serve as a trusted advisor to customers, bringing revenue domain expertise, operational best practices, and AI workflow knowledge to every interaction.
  • Translate forecasting, pipeline management, coaching, and sales engagement practices into scalable platform strategies aligned to customer workflows.
  • Develop polished, enterprise-grade deliverables including strategic roadmaps, process maps, governance frameworks, and executive presentations.
  • Partner with customers to define business outcomes, map those outcomes to effective revenue workflows, and align Gong capabilities to maximise adoption and impact.
  • Help customers operationalise AI-powered workflows across forecasting, coaching, prospecting, and revenue execution.
  • Collaborate closely with Engagement Managers, Technical Architects, Product, Support, and Customer Success to deliver aligned customer outcomes.
  • Consult on change management, governance, and adoption strategies to support long-term scalability and sustainability.
  • Manage engagements to scope and timeline, proactively identifying and escalating risks where required.
  • Contribute to practice development by refining methodologies, frameworks, and consultative playbooks that support scalable growth across Adoption Services.

Qualifications

  • 6+ years of experience within a go-to-market organisation or consulting environment, with experience in forecasting, pipeline management, sales engagement, revenue operations, or revenue transformation.
  • Excellent cross-functional communication skills with experience working across technical, commercial, and operational stakeholders.
  • Comfortable working in fast-moving, ambiguous environments where methodologies, product capabilities, and operating models continue to evolve.
  • Proven ability to manage multiple workstreams simultaneously while maintaining strong attention to detail and execution quality.
  • Strong understanding of core revenue workflows including forecasting, prospecting, pipeline management, coaching, and sales execution.
  • Experience producing polished, enterprise-grade deliverables including presentations, process documentation, and strategic roadmaps.
  • Strong working knowledge of CRM systems such as Salesforce, HubSpot, or Dynamics.
  • Willingness to travel
  • Bonus: Experience with Gong, Clari, Outreach, Salesloft, Apollo, or other revenue intelligence and sales engagement platforms.

Skills

Required:Discovery workshop facilitationRevenue operationsExecutive-level deliverables

Benefits

  • Medical, dental, and vision plans
  • Wellbeing Fund - flexible wellness stipend
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days
  • Work from home stipend
Last updated Jul 12, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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