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Account Manager | SMB | Spanish Market (Madrid)

Lexroom· Customer Success
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Hybrid (Milan), Hybrid (Madrid)€35k - €45kFull-timePosted 3mo ago

About the role

Account Manager responsible for owning the full Spanish customer portfolio, driving retention and growth through proactive upsell, serving as the single point of contact for Spanish customers, and adapting the Italian playbook to Spain.

Responsibilities

  • Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
  • Run a proactive, commercial CS motion. You call customers, spot opportunities in conversations, and bring it home.
  • Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
  • Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
  • Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

Qualifications

  • 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company.
  • Exposure to legal or professional-services customers is a plus.
  • A commercial mindset. Direct sales experience is a plus, not a requirement.
  • CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
  • Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
  • Languages: native-level Spanish and fluent English are required. Italian is a plus.

Skills

Required:Account managementCustomer SuccessCRMCommunicationSpanish languageEnglish language
Nice to have:Italian language

Benefits

  • Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Madrid HQ.
  • Health Insurance: Comprehensive coverage.
  • Meal Vouchers: Daily support for lunch.
  • Performance Bonuses: Rewards tied to measurable results.
  • Team Retreats & Off-sites: Time to connect and brainstorm.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Lexroom

Lexroom | AI per Avvocati

Lexroom è il partner AI progettato per amplificare il tuo giudizio professionale: unisce la profondità della ricerca giuridica alla potenza dell'analisi dati, per offrirti precisione, velocità e affidabilità.

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