Engineering Leadership
Serval· Engineering
San Francisco$250k - $400k + equityFull-timePosted 3mo ago
About the role
Senior engineering leadership role responsible for shaping technical direction, building and scaling the engineering team, and delivering Serval’s platform with excellence across architecture, processes, and culture.
Responsibilities
- Partner with CTO and CEO to define Serval's engineering strategy, architecture direction, and execution plan
- Lead, hire, and develop an exceptional engineering team — creating the structure, processes, and culture needed to scale
- Own delivery of the engineering roadmap, ensuring projects ship on time with high quality and clear accountability
- Set and uphold engineering best practices across code quality, testing, reliability, security, and incident response
- Build strong cross-functional operating rhythms with cross-functional teams to ensure excellent execution and a great user experience
- Establish metrics and systems for engineering effectiveness: planning, estimation, on-call, retrospectives, and technical debt management
- Drive continuous improvement of platform performance, scalability, and maintainability as usage grows
Qualifications
- 8+ years of software engineering experience, including meaningful time leading teams in an engineering leadership capacity
- Proven ability to build and scale engineering teams in a fast-moving environment
- Strong technical foundation and architectural judgment, with hands-on experience shipping and operating production systems
- Experience partnering cross-functionally and translating product goals into clear technical plans and execution
- High standards for engineering excellence: reliability, security, and developer velocity
- Exceptional communication skills and a track record of leading through ambiguity
- Degree in Computer Science or a related field, or equivalent practical experience
Skills
Required:Engineering leadershipArchitecture designCross-functional collaboration
Benefits
- comprehensive health coverage
- flexible PTO
- daily lunches and snacks
- onsite gym access
- regular team events and offsites
- meaningful early-stage equity
Last updated Sep 2, 2026. Interested? Apply on the company site.
About Serval
AI Agents for IT
Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.
AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
More open roles at Serval
- Talent and People Operations Generalist1w agoSan Francisco · Talent
- Solutions Engineer, Enterprise1w agoSan Francisco, New York +1 more · Sales
- Head of Associate AE3w agoSan Francisco · Sales
- Security Engineer, Detection and Response3w agoSan Francisco · Engineering
- Field Marketing Manager3w agoNew York, Austin · Marketing