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Manager, Implementation Architects- New York City

Orb· Customer Success
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Hybrid (New York Office)$155k - $225kFull-timePosted 3mo ago

About the role

Lead a distributed team of Implementation Architects across SF and NYC, owning the technical post-sales journey from kickoff to go-live and beyond. Acts as a player-coach with deep technical fluency, developing the team, setting quality standards, and driving delivery outcomes.

Responsibilities

  • Lead, coach, and develop a team of Implementation Architects across SF and NYC
  • Act as the Implementation Architect for your own set of customers
  • Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high
  • When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live
  • Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live
  • Run 1:1s, provide regular feedback, and support the growth and performance of each team member
  • Partner with Customer Success to maintain smooth handoffs and long-term account health
  • Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations
  • Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale
  • Contribute to team documentation, reference architectures, and best practices that accelerate future implementations
  • Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow

Qualifications

  • 5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar
  • 3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results
  • Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers
  • Proven ability to translate between business requirements and technical architecture
  • Strong communicator: clear with your team, credible with customers, and effective cross-functionally
  • You model Orb's values by keeping customer outcomes front and center, moving with urgency, taking initiative, and caring deeply about accuracy and quality
  • You're fluent in technical conversations with engineering teams
  • You bring emerging emotional intelligence- you understand what each person on your team needs to do their best work
  • You're a connector: you help your team collaborate cross-functionally, escalate blockers appropriately, and keep stakeholders aligned
  • You take ownership of hiring outcomes, not just processes
  • Some domestic travel required

Skills

Required:Implementation architecturePeople management

Benefits

  • Excellent medical, dental, and vision insurance
  • One Medical membership
  • Unlimited PTO plus an additional week off between Christmas and New Year’s
  • 401k plan
  • 16-week paid parental leave with equity vesting
  • Commuter stipend
  • Catered lunches in the office
  • Annual learning & development stipend
  • Meaningful equity in the form of stock options
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Orb

We built billing so you don't have to

Orb is the platform for revenue design in the AI era—powering flexible pricing, usage-based billing, and monetization strategy at scale.

AIrevenuepricingusage-based billingmonetization
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