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Head of Customer Success

SnapMagic
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Hybrid (San Francisco, CA)$170k - $220kFull-timePosted 3mo ago

About the role

Head of Customer Success at SnapMagic, leading the design and execution of the customer success strategy, renewals, growth, and operational foundations for an early-stage B2B SaaS/electronics design platform.

Responsibilities

  • Customer Success Strategy: Own the long-term success of our customers and the overall health of the customer base. Ensure customers realize measurable business value from SnapMagic, renew year after year, and become long-term advocates for our platform.
  • Renewals and Growth: Own renewals, retention, and account expansion. Build ROI-driven business cases, identify upsell opportunities, and partner with customers to grow their investment in SnapMagic over time.
  • Building the Customer Success Function: Design the playbooks, systems, metrics, and customer operating rhythm that will become the foundation of Customer Success as SnapMagic scales.
  • Strategic Account Management: Build trusted relationships with key customer stakeholders. Lead business reviews, understand evolving customer goals, proactively identify risks, and guide customers toward successful outcomes.
  • Customer Operations & Process Support: Build and improve the systems, processes, and playbooks that power Customer Success. Develop scalable approaches to onboarding, customer health monitoring, renewals, reporting, and account planning as the company grows.
  • Technical Support: Become an expert in SnapMagic's products and customer workflows. Help customers navigate technical challenges, diagnose issues, and drive resolution in partnership with Product and Engineering.

Qualifications

  • 5+ years of experience in Customer Success, Account Management, Revenue Operations, or related customer-facing role in an early stage startup environment
  • Experience building Customer Success at an early stage B2B SaaS company with established processes
  • Experience owning renewals and customer retention metrics
  • Strong commercial judgment and ability to identify and execute expansion opportunities
  • Experience managing complex customer relationships and executive stakeholders
  • Customer-centric mindset with passion for delighting customers and driving their success
  • Operational mindset with track record of improving processes and building scalable systems
  • Comfortable working in ambiguity and solving problems independently
  • Strong ability to analyze data and metrics to identify trends and drive continuous improvement
  • High ownership and bias toward action
  • This is a hybrid position requiring in-person work days 3 days/week in San Francisco office

Skills

Required:Customer Success StrategyRenewals & ExpansionStrategic Account ManagementOperations & Process Design

Benefits

  • Competitive compensation packages
  • Comprehensive Medical, Dental and Vision coverage + dependent coverage
  • 401k plan
  • Innovative Work Environment with encouragement of creative thinking
  • Work life balance with flexible paid time off
Last updated Jul 22, 2026. Interested? Apply on the company site.
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About SnapMagic

AI copilot for electronics design

Built by electrical engineers for electrical engineers, SnapMagic removes monotony so that engineers can do their best work. SnapMagic’s electronic component data is used by over 1.5 million engineers across the world’s largest organizations. Its new AI Copilot will change the way that every engineer designs electronics. Join at www.snapmagic.com.

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