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Billing Specialist

Aircall· Customer Experience – Billing Support
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RemotePermanent Full Time EmployeePosted 3mo ago

About the role

Billing Specialist role within Aircall's Finance team, focused on resolving billing and payment inquiries, supporting invoicing and payment management, and maintaining accurate customer account balances in a remote, multilingual, cross-functional environment.

Responsibilities

  • Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
  • Assist customer-facing teams with invoicing, subscriptions, and payment management topics
  • Maintain accurate customer account balances
  • Collaborate closely with the Accounts Receivable and Cash Collection teams
  • Build and maintain professional relationships by delivering a world-class billing support experience
  • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Qualifications

  • Fluency in English and Spanish. French and German are a plus.
  • 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
  • Excellent written and verbal communication skills
  • Experience with ticketing tools and support systems
  • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
  • Analytical mindset with curiosity to investigate and resolve complex inquiries
  • Strong time management and prioritization skills
  • High level of empathy and customer orientation
  • Ability to multitask across different platforms and communication channels
  • Comfortable working cross-functionally in an international, multilingual, remote environment
  • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Skills

Required:Billing and payments knowledgeCustomer supportCommunication

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy
Last updated Jul 15, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

Customer CommunicationsAIAutomationCRM IntegrationHelpdeskVoIPCloud-based
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