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SMB Account Manager

Block· 20405 S&M - Sales - Square Account Management
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Tokyofull-timePosted 3mo ago

About the role

Account Manager for Square's SMB team in Tokyo, responsible for owning a multi-million dollar portfolio of small and medium-sized merchant customers, driving retention and growth, and collaborating cross-functionally to deliver results.

Responsibilities

  • Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals, you set the strategy, drive the outcomes, and are accountable for every number in your book
  • Obsess over retention: develop a deep understanding of your merchants' businesses, identify churn risk before it surfaces, and deploy commercially precise strategies that convert high-risk moments into durable, long-term wins
  • Think and act like a GM of your book: manage a high-velocity pipeline, close upsell, cross-sell, and contract adoption opportunities
  • Earn trust by delivering results: build relationships with business owners where you are the first call when something matters
  • Lean into hard conversations: own competitive threats, commercial pushback, and escalations with clarity and conviction
  • Raise the bar for the team: write post-mortems, build talk tracks, and develop playbooks that outlast you
  • Use data to drive decisions: translate portfolio-level patterns into sharp, specific recommendations
  • Close the loop cross-functionally: partner with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

Qualifications

  • 5+ years in account management, sales, or a related client-facing role, with a track record of delivering retention and revenue goals in a performance-based environment
  • Experience managing a dynamic, high-volume book and closing both retention and growth opportunities
  • Strong negotiation skills in difficult conversations while maintaining relationships
  • Clear and persuasive written and verbal communication
  • Solid financial and analytical skills; ability to size opportunities and make a data-driven case
  • Collaborative across Sales, Product, Support, and Analytics
  • Habit of reflection and continuous learning
  • Genuine interest in small business challenges faced by SMB owners
  • Language requirement: Native Japanese and business-level English

Skills

Required:Portfolio managementRetention strategyNegotiationData-driven decision makingCross-functional collaboration

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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