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Senior Customer Engagement Strategy Manager

Cloudflare· Strategy
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Hybrid (San Francisco), Hybrid (Austin)$157k - $216kfull-timePosted 3mo ago

About the role

Senior executive engagement program management role focused on strategizing, preparing, and scaling executive engagements with Cloudflare’s most strategic enterprise customers, driving GTM growth and cross-functional collaboration.

Responsibilities

  • Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth. Act as the connective tissue between field teams and internal stakeholders to remove blockers, surface opportunities, and accelerate pipeline toward shared growth goals.
  • Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through. Join discovery calls to understand deal context, customer priorities, and desired outcomes. Help AEs and SEs translate their account knowledge into a coherent engagement strategy, and feed post-engagement insights back to Sales and leadership to inform next steps.
  • Executive Preparation & Narrative Development: Build and maintain a library of modular narrative frameworks and talk tracks that help Cloudflare executives move fluidly between technical depth and business-level conversation across any executive-level meeting, including QBRs, executive syncs, strategic reviews, and Executive Briefings. Collaborate with Product and Engineering to translate technical capabilities into business-relevant narrative that articulate real-world value. Prepare each Cloudflare leader ahead of an engagement, briefing them on customer context, business priorities, open questions, and the narrative arc they'll be guiding.
  • Facilitator-Led Engagement Design: When required, be present in person to host and facilitate Executive-level engagements at the San Francisco EBC, moving the organization away from slide-heavy, one-directional presentations toward meaningful executive-to-executive dialogue.
  • Engagement Innovation: Continuously improve the quality and impact of executive engagements by identifying where AI and emerging tools can make interactions sharper, from using data to personalize agendas to capturing and summarizing key outcomes in real time. Bring new ideas to the program and pilot them with a bias toward practical impact, across all engagement formats and channels.

Qualifications

  • Experience: 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology. Sales/GTM experience is highly valued; backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales are strongly encouraged.
  • Experience working with senior executives, strategic accounts, or complex enterprise customers.
  • Strong analytical, problem-solving, and communication skills.
  • Demonstrated ability to influence cross-functional teams without direct authority.
  • Experience translating customer insights into strategies, narratives, programs, or commercial actions.
  • Strong written and verbal storytelling skills, including executive-level content development.
  • Education: Bachelor's degree required. Master’s degree preferred.

Skills

Required:Stakeholder InfluenceStrategic problem solvingFacilitation & Executive presenceNarrative and content judgment

Benefits

  • Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
  • Time Off: Flexible paid time off covering vacation and sick leave, Leave programs including parental, pregnancy health, medical, and bereavement leave
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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