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Software Engineer, Product

Pylon· Engineering
Apply on company site
San Francisco$180k - $280kFull-timePosted 3mo ago

About the role

Software Engineer role focused on building features for post-Sales operations (Customer Support & Customer Success) leveraging AI, with autonomous end-to-end ownership, rapid iteration, and collaboration in a non-waterfall environment.

Responsibilities

  • Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
  • Build prototypes, work independently, iterate quickly, and ship fast
  • Have high autonomy, own things end to end, and project manage your own work
  • Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
  • Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta

Qualifications

  • 3+ years building product features and demonstration of strong full-stack fundamentals
  • Highly leverage AI for software development and can juggle multiple workstreams at the same time
  • Experience at startups and ability to navigate ambiguous environments
  • Strong product sense and ability to translate customer requirements into technical decisions in our codebase
  • Growth mindset, desire to constantly improve, and openness to feedback
  • Located in SF or willing to relocate, in-person work preference
  • Bonus: experience with React, Golang, GraphQL, and AWS
  • Bonus: experience with building agentic products in production

Benefits

  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Lunch, dinner, and snacks at the office
  • Fitness stipend
Last updated Jul 23, 2026. Interested? Apply on the company site.
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About Pylon

The only customer support platform built for B2B.

Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com

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