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Software Engineer, AI

Pylon· Engineering
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San Francisco$180k - $280kFull-timePosted 3mo ago

About the role

Software Engineer role focused on building AI-powered features and infrastructure for Pylon's agentic support platform, with emphasis on post-Sales AI-driven operations, observability, and end-to-end ownership.

Responsibilities

  • Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
  • Build prototypes, work independently, iterate quickly, and ship fast
  • Build the platforms that power Pylon's AI features - prompt executions, search infra, and more!
  • Improve LLM observability - AI evals (online and offline), scorers, and set up Pylon's AI for the next wave of scaling
  • Have high autonomy, own things end to end, and project manage your own work
  • Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
  • Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta

Qualifications

  • 3+ years building product features and demonstrated strong full-stack fundamentals
  • Highly leverage AI for software development and can juggle multiple workstreams
  • Experience at startups in ambiguous environments
  • Strong product sense and ability to translate customer requirements into technical decisions
  • Growth mindset and openness to feedback
  • Willingness to work in SF or relocate and enjoy in-person collaboration
  • (Bonus) Experience with React, Golang, GraphQL, and AWS
  • (Bonus) Experience with building agentic products in production

Skills

Required:Full-stack developmentAI-enabled software development
Nice to have:Observability for AI/LLMs

Benefits

  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Lunch, dinner, and snacks at the office
  • Fitness stipend
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Pylon

The only customer support platform built for B2B.

Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com

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