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PSC Manager - New Port Richey, FL

Natera· Phlebotomy Solutions
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New Port Richey, FLfull-timePosted 3mo ago

About the role

Phlebotomist and operations manager for the designated patient service center (PSC); leads phlebotomy program at the location and may oversee other phlebotomists as needed to support patient volume growth.

Responsibilities

  • Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
  • Verifies patient by reading patient identification.
  • Obtains blood specimens by performing venipunctures and finger sticks.
  • Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections in Natera provided system.
  • Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
  • Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training within 30 days of hire.
  • Works with PHI regularly and has access to technologies to access PHI for job performance.
  • Reports SPI or CAPA or NCR issues to internal Natera product management leadership team.
  • Assists with managing phlebotomy equipment and PSC operations; may require heavy lifting up to 50 pounds.
  • May require reimbursable travel for stocking of supplies; onboarding, training, and retraining phlebotomists to support volume increases.
  • Assists with managing PSC vendors and phlebotomy program management: monitor blood draw distribution and claiming, monitor customer feedback, manage escalations, schedule issues, and maintain ongoing communication about draw statuses.

Qualifications

  • Minimum of 5 years of phlebotomy experience
  • 5+ years high-level customer care experience; managing/supervising phlebotomy operations and teams (preferred)
  • BS/BA degree (preferred)
  • High School Diploma (or equivalent)
  • Phlebotomy Certification (or equivalent) preferred, except where state regulations mandate
  • Previous financial and budgetary experience preferred
  • Bilingual language skills preferred

Skills

Required:PhlebotomyCustomer service management
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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