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Technical Account Manager, Japan

Miro· Engineering/Customer Success (Professional Services)
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Hybrid (Tokyo, Japan)full-timePosted 3mo ago

About the role

Technical Account Manager (TAM) for Enterprise customers at Miro, acting as a trusted technical advisor to maximize business value, guide AI-driven adoption, workflow transformation, and long-term platform integration.

Responsibilities

  • Workflow Optimization: Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities
  • Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities
  • Recommend integration strategies that drive alignment, efficiency, and business impact
  • Technology Optimization: Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities
  • Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption
  • Help reduce tool fragmentation and enable teams to work more effectively within Miro
  • Change Management & Scaling: Equip internal champions with strategies to scale adoption across teams, regions, and departments
  • Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models
  • Lead organizational change initiatives to position Miro as a strategic platform for innovation
  • Strategic Alignment & Continuous Improvement: Partner with Customer Success Managers to deliver impactful QBRs, translating platform data into actionable insights and measurable ROI
  • Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans
  • Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes

Qualifications

  • 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
  • Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
  • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
  • Proven ability to lead workflow transformation, platform adoption, and change management at scale
  • Experience using analytics and data to drive decision-making and customer outcomes
  • Ability to facilitate executive-level discussions and cross-functional workshops with credibility
  • Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
  • Native-level Japanese and business-level English proficiency required
  • Experience in the Japanese enterprise market is highly advantageous
  • A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.

Skills

Required:Enterprise SaaS client managementAPIs and integrations
Nice to have:AI tools and prompt engineering

Benefits

  • equity
  • wellbeing benefit
  • WFH equipment allowance
  • annual Learning & Development stipend
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Miro

Get from brainstorm to breakthrough with Miro

Speed up product development from ideation to launch. Align teams, break tool silos, and ship what customers need in one AI-powered visual platform.

collaborationvisual platformAI workflowsdesign and planning tools
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