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Technical Account Manager

Miro
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Hybrid (Customer sites (travel))Full-timePosted 3mo ago

About the role

Technical Account Manager (TAM) to partner with Enterprise customers, acting as a fractional strategic advisor to maximize business value from Miro and drive AI-powered adoption within customers’ innovation operating models.

Responsibilities

  • Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle.
  • Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value.
  • Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
  • Proactive Technical Optimization: Monitor platform health, engagement, usage patterns and feature adoption; Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.
  • Change Management & Scaling: Equip internal champions with strategies to scale adoption across departments, regions and teams; Support customer Centers of Excellence (CoEs) with guidance on governance and deployment at scale; Navigate organizational change to make Miro a strategic pillar in innovation initiatives.
  • Strategic Alignment & Continuous Improvement: Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers; Provide adoption reporting and business outcome analytics to inform ongoing strategy.

Qualifications

  • 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS.
  • Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.
  • Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives.
  • Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus.
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement.
  • Skilled at facilitating executive-level discussions and cross-functional workshops.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Highly proactive, strategic thinker with a strong customer outcome orientation.
  • Willing to travel to customer sites up to 25%

Skills

Required:Consulting experienceAPIs and integrationsWorkflow optimizationChange managementPlatform analyticsExecutive facilitation
Nice to have:AI, prompt engineering and agentic workflows

Benefits

  • Equity
  • Wellbeing benefit
  • WFH equipment allowance
  • Annual Learning & Development stipend
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Miro

Get from brainstorm to breakthrough with Miro

Speed up product development from ideation to launch. Align teams, break tool silos, and ship what customers need in one AI-powered visual platform.

collaborationvisual platformAI workflowsdesign and planning tools
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