← All roles

Staff Software Engineer- CXI

Databricks· Engineering
Apply on company site
Hybrid (Mountain View, CA and San Francisco, CA)$164.2k - $225.7kFull-timePosted 3mo ago

About the role

Staff Software Engineer for Customer Experience Intelligence (CXI) at Databricks. Architect and deliver an AI-native vertical workflow platform that orchestrates AI agents, humans, and enterprise tools into end-to-end workflows. Role includes designing multi-domain, scalable, reliable backend systems with observability, and cross-functional leadership.

Responsibilities

  • Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
  • Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but expandable to IT, Security, Compliance, Marketing, HR, Legal and other ticket-based workflows across the company.
  • Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
  • Orchestrate Complex Workflows: Design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
  • Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
  • Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders to unblock dependencies and align roadmaps.
  • Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability.
  • Mentor and Cultivate: Mentor engineers and SMEs across Software, Support, and internal operations teams.

Qualifications

  • BS or higher in Computer Science or related field.
  • Extensive backend development experience designing, building, and maintaining high-throughput production systems.
  • Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
  • Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
  • Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
  • Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Skills

Required:Backend developmentDistributed systemsML-assisted backend systems / LLM orchestrationMulti-cloud (AWS, Azure, GCP)
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

AIanalyticsbig datadatadata warehousingenterprise-infrastructuregovernanceliquid-ai-recruiting-target
Company profileWebsite

More open roles at Databricks