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Commercial Revenue Architect

Gong· Customer Success
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Hybrid (Austin), Hybrid (Chicago), Hybrid (New York City), Hybrid (Salt Lake City), Hybrid (San Francisco)$90k - $120kUnknownPosted 3mo ago

About the role

Commercial Revenue Architects are strategic partners to customers, focusing on revenue transformation from Gong’s AI Operating System. They guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the revenue lifecycle.

Responsibilities

  • Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
  • Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
  • Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
  • Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
  • Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
  • Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Qualifications

  • Must be located within one of our hubs and in a commutable distance to an office (Preference in NYC)
  • 1-3+ years preferred experience in a customer facing role ie. customer success, account management, implementation, consulting, or similar at a B2B SaaS company
  • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
  • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
  • Excellent communication, negotiation, and presentation skills
  • Data-driven mindset with a focus on delivering measurable outcomes
  • Passion for driving customer outcomes and contributing to a high performing and accountable work culture
  • Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

Skills

Required:Stakeholder managementCommunication and presentationData-driven decision making

Benefits

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program to help you invest in your future
  • Education & learning stipend for personal growth and development
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
  • Company-wide recharge days each quarter
  • Work from home stipend to help you succeed in a remote environment
Last updated Oct 18, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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