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Operations Manager - Boston, MA

Neo· Operations
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Hybrid (Boston, MA)full-timePosted 3mo ago

About the role

Operations Manager role in Boston, MA focusing on office management, vendor and facilities relationships, internal tools and processes, and cross-functional operational projects to support a fast-growing security company.

Responsibilities

  • Own day-to-day office management for the Boston office, including facilities, supplies, vendor relationships, and workplace experience.
  • Manage relationships with building management, landlords, and office vendors, negotiating contracts and resolving issues as they arise.
  • Plan and execute internal events, offsites, and team celebrations, coordinating logistics, catering, and vendors.
  • Own and improve internal operational processes and tools (e.g., expense management, equipment provisioning, office systems), identifying opportunities to increase efficiency as the company scales.
  • Support new hire onboarding logistics, including workspace setup, equipment procurement, and first-week office experience.
  • Partner with People/HR on office policies, employee experience initiatives, and culture-building activities.
  • Partner with Finance on office-related budgeting, vendor invoicing, and expense tracking.
  • Coordinate with IT on office technology needs, including equipment ordering, setup, and troubleshooting basic issues.
  • Serve as the primary point of contact for office-related questions and issues from employees and visitors.
  • Lead or support cross-functional operational projects as needed, from process documentation to ad hoc initiatives requested by leadership.
  • Ensure the office is a safe, welcoming, and well-run environment, including managing security/access procedures for the space.

Qualifications

  • 4+ years of experience in office management, operations, or a related generalist role, ideally at a startup or fast-growing company.
  • Strong organizational skills and proven ability to manage multiple projects and vendors simultaneously without dropping details.
  • Comfortable negotiating with and managing vendors, contractors, and building management.
  • Excellent communication skills and a service-oriented mindset, with the ability to work well with employees and leadership at all levels.
  • Proven ability to identify and implement process improvements without needing significant oversight.
  • Proficiency with standard productivity tools (e.g., Google Workspace or Microsoft 365, Slack) and comfort learning new internal tools.
  • A hands-on, no-task-too-small attitude, paired with the judgment to prioritize and escalate appropriately.
  • Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.
Last updated Jul 20, 2026. Interested? Apply on the company site.
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About Neo

Neo | Agentic Software Control

See every app and control every action in real time. Neo prevents agentic threats across devices, browsers, identities, and applications.

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