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(Senior) People Operations Manager (f/m/d) - Processes & Automations

Plancraft (Handwerker Software)· People & Organization
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Hybrid (Hamburg (hybrid)), Hybrid (Remote (within Germany))€57.5k - €70kFull-timePosted 3mo ago

About the role

Senior People Operations Manager focusing on processes, automation and AI workflows to enhance operational excellence across the employee lifecycle, enable international growth, and streamline self-service for employees and managers.

Responsibilities

  • Identify recurring friction, manual work, unclear handovers and data gaps in our People processes; prioritize improvements based on their impact on employees, managers and the People team.
  • Design and implement end-to-end workflows, standards and documentation across the employee lifecycle, from onboarding to changes during employment and offboarding.
  • Lead automation and self-service initiatives from problem definition through rollout and adoption, using no-code/low-code tools and AI where valuable; partner with technical experts for complex integrations.
  • Improve the quality and usability of people data; build operational reporting and translate insights into scalable solutions.
  • Develop manager and employee resources (guides, templates, playbooks, knowledge content) to simplify topics for independent navigation.
  • Drive day-to-day delivery of core People Operations processes (HRIS administration, contract changes, payroll inputs, employee data and documentation).
  • Respond to employee and manager requests with care and accuracy; capture recurring questions for improvement work.
  • Scale international People setup: operationalize new legal entities and EOR transitions; support locally compliant benefits across European markets.
  • Maintain reliable, compliant processes as organizational and local requirements evolve.

Qualifications

  • 2–3 years of experience in People Operations or a comparable operational People role.
  • Proven experience managing core employee lifecycle processes (HR administration, contract management, payroll inputs, HRIS maintenance).
  • Strong process thinking; affinity for HR systems, structured documentation, and data quality.
  • Experience handling operational employee and manager requests with accuracy and service mindset.
  • Strong analytical skills; ability to identify patterns and translate insights into scalable solutions.
  • Curiosity and initial experience applying automation and AI to improve operational efficiency.
  • Excellent written and verbal communication in German & English (C1/C2); other European languages a plus.
  • Experience in a scale-up or high-growth environment.
  • Located within Germany with willingness to visit Hamburg HQ at least quarterly.

Skills

Required:People OperationsHRIS administrationProcess improvement
Nice to have:Automation & AI in workflows

Benefits

  • Team Spirit: four major team event weeks per year, on-site and remote formats, recognition culture.
  • Ownership: flat hierarchy with high-trust environment and decision-making latitude.
  • Learning & Growth: 6-monthly 360° reviews, personal learning budget (1.5k€/year), 2 paid educational leave days, enablement formats.
  • AI Enablement: internal tools and workflows AI-enabled; apply AI in daily work.
  • Tech & Tooling: MacBook, premium headphones, hardware and tools provided.
  • Flexibility: remote, hybrid, abroad options; Hamburg office open; up to 2 months abroad.
  • Recharge: 30 vacation days/year plus Dec 24 off; Urban Sports Club subsidy; internal sport meetups.
  • Mobility: JobRad lease and subsidized Deutschlandticket/BahnCard.
  • International Environment: English as internal language; team in multiple European countries.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Plancraft (Handwerker Software)

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