Senior Solutions Delivery Manager
Hybrid (San Francisco), Hybrid (New York City)$212.5k - $262.5kFull-timePosted 3mo ago
About the role
Senior implementation leader within the Solution Consulting organization, focusing on large, complex enterprise deployments, governance, and leadership development within Zip.
Responsibilities
- Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility.
- Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
- Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Qualifications
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
- A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
- Exceptional focus on mentorship and leadership development. You take pride in coaching individual contributors into top-tier strategic advisors and future team managers.
- Outstanding communication, negotiation, and conflict-resolution skills. Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Skills
Required:Executive sponsorshipSolution delivery strategyStakeholder management
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for hybrid employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Oct 21, 2026. Interested? Apply on the company site.
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