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Principal Solutions Delivery Manager

Zip· Solutions
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Hybrid (Toronto)Full-timePosted 3mo ago

About the role

Senior implementation leader focused on executive oversight of complex deployments, scalable delivery playbooks, and leadership development within Zip’s Solution Consulting organization.

Responsibilities

  • Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
  • Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility.
  • Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
  • Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
  • Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).

Qualifications

  • Senior Implementation Experience: 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
  • Proven Enterprise Mastery: Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
  • Strategic Process Builder: A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
  • Passionate People Leader: Exceptional focus on mentorship and leadership development. You take pride in coaching individual contributors into top-tier strategic advisors and future team managers.
  • Executive Presence: Outstanding communication, negotiation, and conflict-resolution skills. Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
  • Domain Expertise: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.

Skills

Required:Executive sponsorship and stakeholder managementDelivery governance and quality assuranceSolution strategy and playbook design

Benefits

  • Start-up equity
  • Health, vision & dental coverage options
  • Catered breakfast, lunch, & dinner
  • Flexible PTO
  • ClassPass membership
  • Monthly commuter benefit
  • Team building events & happy hours
  • Home office stipend
  • Phone/internet reimbursement
  • Hybrid model + 5 flexible remote days per quarter
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Unlimited AI token usage
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Zip

The future of B2B spend

b2bprocurement
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