← All roles

Customer Success Associate

Garage
Apply on company site
New York City, NYFull-timePosted 3mo ago

About the role

Customer-focused role at Garage, a YC-backed marketplace for essential assets, focused on delivering fast, thoughtful support to buyers and sellers and building scalable customer success systems.

Responsibilities

  • Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
  • Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
  • Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
  • Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
  • Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
  • Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
  • Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

Qualifications

  • 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
  • Experience supporting customers across multiple channels, including phone, email, chat, and text
  • Strong verbal and written communication skills
  • Comfort learning new customer support tools, internal systems, and operational processes quickly
  • Good judgment when triaging issues, escalating appropriately, and communicating with customers

Skills

Required:Customer support across multiple channelsVerbal and written communicationProblem triage and escalationDocumentation and knowledge-base
Nice to have:Tools and automation

Benefits

  • Competitive salary and stock options
  • Health, dental and vision insurance (100% covered)
  • Unlimited paid time off every year (in addition to company observed holidays)
  • Daily lunch and dinner
  • $100 monthly wellness stipend
  • 401(k) with employer match
  • Pre-tax commuter benefits
  • Bi-annual team offsite
  • Relocation assistance
Last updated Oct 21, 2026. Interested? Apply on the company site.
Garage logo

About Garage

Marketplace for emergency vehicles, equipment, and more.

Garage is a marketplace for used equipment and vehicles, starting with government surplus. By automating every part of the transaction—including payments, freight, paperwork, warranty, and financing—we reduce what used to take months down to minutes. We're building the modern platform for equipment that powers America’s essential industries.

marketplace
Company profileWebsite

More open roles at Garage