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Customer Success Manager - EMEA

Alguna
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Hybrid (London / Remote (UK focus))$60k - $115kFull-timePosted 3mo ago

About the role

AI-Native CPQ & Billing for Modern Pricing Models | Role focused on end-to-end customer success for Alguna’s revenue workflows in EMEA (Pricing, quoting, billing, renewals) with emphasis on rapid time-to-value and scalable processes.

Responsibilities

  • Own customers end-to-end (kickoff → onboarding → adoption → renewal/expansion).
  • Drive time-to-value by helping customers implement Alguna quickly across pricing, quoting, and billing workflows.
  • Be the voice of the customer internally; bring insights and feature requests to product/engineering.
  • Build relationships with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially in complex scenarios.
  • Create scalable success motions: playbooks, health scoring, onboarding templates, self-serve enablement.
  • Partner cross-functionally with sales, product, and engineering to unblock customers and prioritize fixes.
  • Handle issues with urgency: triage problems, coordinate internally, and keep customers informed until resolution.

Qualifications

  • 3+ years of experience in a customer-facing role in revenue workflows or similar domains (as inferred from role complexity).

Skills

Required:Customer lifecycle ownershipCross-functional collaboration
Nice to have:Process design and playbooks
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About Alguna

Modern SaaS Pricing, Quoting & Billing Platform

We are Alguna, an early-stage startup building a modern pricing, quoting, and billing platform for B2B companies. Our mission is to build the most efficient revenue management engine for B2B SaaS. Today, most companies get by using spreadsheets and manual processes across multiple single-point solutions, which is inefficient and costs millions in lost revenue. We solve this by unifying the quote-to-revenue process and automating complex back-office operations. This enables our customers (growth-stage startups and enterprises) to flexibly close more deals faster without worrying about internal limitations and relying on finance and engineering teams.

artificial-intelligencefintechsaasb2benterprise
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