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Customer Success Manager - North America

Alguna
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Hybrid (New York, NY)$75k - $120kFull-timePosted 3mo ago

About the role

Customer Success Manager role at Alguna, focused on end-to-end ownership of customer journeys in revenue workflows (pricing, quoting, billing, renewals) within North America (New York, remote options).

Responsibilities

  • Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it.
  • Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows.
  • Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency.
  • Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex.
  • Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last.
  • Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product.
  • Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution.

Qualifications

  • Experience: 3+ years
  • Visa: US citizen/visa only

Skills

Required:Customer success managementCross-functional collaboration
Nice to have:Requirements gathering and turning feedback into actionTechnical understanding of integrations/APIs
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About Alguna

Modern SaaS Pricing, Quoting & Billing Platform

We are Alguna, an early-stage startup building a modern pricing, quoting, and billing platform for B2B companies. Our mission is to build the most efficient revenue management engine for B2B SaaS. Today, most companies get by using spreadsheets and manual processes across multiple single-point solutions, which is inefficient and costs millions in lost revenue. We solve this by unifying the quote-to-revenue process and automating complex back-office operations. This enables our customers (growth-stage startups and enterprises) to flexibly close more deals faster without worrying about internal limitations and relying on finance and engineering teams.

artificial-intelligencefintechsaasb2benterprise
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