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Site Reliability Engineer

CSC Generation· Backcountry – Engineering
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Hybrid (Costa Rica)Full-timePosted 3mo ago

About the role

Site Reliability Engineer to ensure reliability, performance, and scalability of Backcountry's online platform across a multi-cloud stack. Remote role based in Costa Rica.

Responsibilities

  • Work on service resiliency, performance tuning, and system design across Backcountry's platform
  • Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems
  • Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents) to investigate, automate, and ship fixes across infrastructure and application repositories
  • Reduce toil by designing and implementing automation
  • Partner with other Site Reliability Engineers, developers, and architects to evaluate and implement best practices for current and future workloads
  • Monitor system health and capacity, taking proactive action to fix problems before they occur
  • Collaborate with engineering teams to build, deploy, and support features
  • Build and maintain observability (metrics, logs, traces, profiles) and SLI/SLO instrumentation for Backcountry services
  • Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy
  • Participate in the on-call support rotation within the SRE team

Qualifications

  • 3+ years of experience supporting containerized production services, preferably running Kubernetes
  • 3+ years of experience with Infrastructure as Code (Terraform, AWS CDK, Ansible, etc.)
  • 3+ years of cloud experience operating in Google Cloud Platform and/or AWS (multi-cloud stack; Azure/Entra exposure is a plus)
  • Comfortable diagnosing issues and shipping bug fixes directly to application code (not just infrastructure) to keep services reliable and stable
  • Comfortable performing deep dives across both infrastructure and application/software git repositories to trace issues end-to-end
  • Proficient with AI-assisted coding tools (e.g., Claude Code, GitHub Copilot) and MCP-based agents, used to accelerate investigation, code review, and automation
  • Strong knowledge of scripting and programming languages (Bash, Python, and TypeScript/Node.js)
  • Experience managing Linux (any major distribution) in production environments
  • Excellent understanding of internet application protocols (DHCP, DNS, HTTPS, SSH, etc.)
  • Understanding of how DevOps (CI/CD) and SRE practices (SLOs, SLIs) apply to daily work
  • Hands-on experience with observability tooling (Grafana, Prometheus, Loki, OpenSearch, or equivalents) and SLI/SLO instrumentation
  • Experience with GitOps and Kubernetes packaging (ArgoCD, Helm, Kustomize)
  • Proactively track emerging technology trends and developments, evaluating which ones are worth bringing into engineering practice
  • Bachelor's degree in computer science or similar, or equivalent experience
  • Advanced-level English communication skills, both verbal and written

Skills

Required:KubernetesInfrastructure as CodeCloud (GCP/AWS)Application debugging/fixingAI-assisted coding toolsScripting/ProgrammingLinux administrationObservability toolingGitOps/Kubernetes packaging

Benefits

  • Remote work
  • Private medical and life insurance
  • Additional paid time off
  • Monthly allowances and reimbursements
  • Employee discounts
  • Opportunities for professional growth
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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