← All roles

Customer Experience Manager - French and Spanish or Portuguese Speaking

Cloudflare· Customer Renewals
Apply on company site
Hybrid (Lisbon, Portugal)€50k - €69khybridPosted 3mo ago

About the role

Customer Experience Manager leading post-sale customer journey (onboarding to renewal) with AI-driven optimization, focusing on retention, renewals, and upsells for Cloudflare customers in a hybrid Lisbon, Portugal location.

Responsibilities

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Be a Trusted Advisor to customers by helping them adopt Cloudflare products and services to meet their needs and make them successful.
  • Plan and execute long term Success Plans with key customers to facilitate retention and growth via product and new business unit expansion.
  • Maintain a deep understanding of Cloudflare solutions and present to customers about relevant features for their needs.
  • Own or participate in customer touchpoints including Business Value Justification meetings, Business Reviews, and Renewal Meetings with executive-level planning and execution.
  • Demonstrate how customer engagement impacts revenue growth and adoption of Cloudflare solutions.
  • Own and drive renewals, maintain weekly forecast, and negotiate renewal contracts.
  • Design renewals to maximize win-win outcomes and identify upsell opportunities.
  • Collaborate cross-functionally with Sales to align forecasts, planning, and targets.
  • Develop and maintain long-term relationships with stakeholders in the account portfolio.
  • Work with Product, Engineering, Support, Marketing and other teams to resolve customer issues and achieve goals.
  • Provide feature requests to internal teams based on customer feedback.
  • Prioritize multiple deals effectively.
  • Leverage Generative AI for renewal communications, quarterly reviews, and executive summaries.
  • Analyze usage metrics with AI tools to identify upsell opportunities.
  • Build automations to sync CRM data, update forecasts, and trigger lifecycle alerts.

Qualifications

  • Minimum of 3 years of experience in a Customer Success/Account Management role or inside/field sales.
  • Fluency in French and Spanish or Portuguese.
  • 2+ years in cloud security and/or performance industries preferred.
  • Bachelor's degree and/or professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Understanding of computer networking and internet basics; network security a plus.
  • Ability to manage competing portfolio demands and align resources with goals.
  • Expertise in SaaS retention and value-based sales.
  • Strong problem-solving skills and creative resolution abilities.

Skills

Required:Customer lifecycle managementExecutive relationship managementRenewals & deal negotiationData analysis & AI-driven insights
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare