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Senior Customer Engineer, Enterprise AI - Bay Area

Cloudflare· Solution Engineering
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Hybrid (San Francisco Bay Area)$213.5k - $335.5kfull-timePosted 3mo ago

About the role

Senior Customer Engineer focusing on Enterprise AI within Cloudflare's Digital Native Enterprise segment, responsible for technical validation, adoption, and expansion of Cloudflare's AI-enabled platforms with a hybrid Bay Area location.

Responsibilities

  • Lead technical discovery, design bespoke architectures, and deliver demos/PoCs across Cloudflare's portfolio (Security, Networking, Developer Platforms)
  • Build technical champions and executive relationships within target accounts
  • Represent Cloudflare at industry events and conferences
  • Serve as primary technical contact from contract signature through full platform adoption
  • Lead onboarding and implementation, owning the engineering relationship
  • Monitor customer health telemetry, resolve integration bottlenecks, ensure rapid time-to-value
  • Maintain a variable quota tied to new business acquisition and account growth
  • Drive cross-sell and upsell opportunities based on platform usage data and objectives
  • Lead technical Quarterly Business Reviews translating platform metrics into ROI for C-suite
  • Maintain deep relationships with engineering leads to CISOs/CTOs throughout the lifecycle
  • Advise on architecture best practices, security posture, and platform strategy aligned to business goals

Qualifications

  • Deep understanding of The Life of a Request on the Internet
  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering)
  • Broad technical expertise across web security (WAF, DDoS, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
  • Exceptional communication and presentation skills for both engineers and C-suite
  • AI-Native Development experience integrating AI-augmented workflows into development cycles (e.g., Windsurf, OpenCode)

Skills

Required:The Life of a Request on the InternetSolutions Engineering / Customer Engineering experienceWeb Security (WAF, DDoS, TLS, Zero Trust / SASE)Networking (BGP, DNS, SD-WAN, MPLS, TCP/IP)Cloud Infrastructure (AWS, GCP, Azure)Communication & PresentationAI-Native Development
Nice to have:Python/JavaScript/Go (Preferred)

Benefits

  • Health & Welfare Benefits including Medical/Rx, Dental, Vision
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and EAP
  • Global Travel Medical Insurance
  • Disability and Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off and various leave programs (parental, pregnancy health, medical, bereavement)
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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