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Customer Support Coach

Leland· Coaches
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RemoteContractPosted 3mo ago

About the role

Experienced Customer Support Coach to help clients break into or grow within customer support roles. Responsibilities include teaching core issue resolution, troubleshooting, technical support skills, customer satisfaction and feedback analysis, and guiding clients in applying AI tools to support work, plus career coaching (resume/LinkedIn/cover letters, interview prep, networking, salary negotiations, and promotion strategy) tailored to customer support roles.

Responsibilities

  • Teach core issue resolution, troubleshooting, and technical support skills
  • Help clients strengthen customer satisfaction and customer feedback analysis practices
  • Guide clients on applying emerging tools like AI fundamentals and AI automation to their support work
  • Provide career coaching: resume review, LinkedIn review, and cover letter guidance
  • Offer interview preparation, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles
  • Support broader skill building for clients in customer support roles
  • Host sessions virtually and set own hours and rates
  • Collaborate with the team to deliver high-quality, supportive client experiences

Qualifications

  • Hands-on experience in customer support (e.g., support specialist, technical support engineer, or industry professional)
  • Strong track record of resolving issues and keeping customers satisfied
  • Clear, structured coaching approach for both technical and career growth

Skills

Required:Customer support/coachingIssue resolution
Last updated Jul 23, 2026. Interested? Apply on the company site.
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About Leland

Find a Coach, Go places | Leland

Leland is a marketplace for ambitious people to access the coaching, classes, and community they need to reach career and educational goals.

coachingeducationcareer developmentmanagement consultingschool admissionstest prep
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