← All roles

Issues & Program Manager, Product Operations

OnePay· Product
Apply on company site
Remote$170k - $200kFull-timePosted 3mo ago

About the role

Role focused on end-to-end issue management and cross-functional program management within Product Operations to improve efficiency, governance, and launches.

Responsibilities

  • Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
  • Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
  • Own issue reporting to internal and external stakeholders
  • Track and manage issue containment and remediation
  • Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
  • Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication

Qualifications

  • 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
  • Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
  • Strong interest in leveraging AI to improve execution
  • Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
  • Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
  • Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
  • Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
  • Drive and proactivity — everyone here is a builder and executor

Skills

Required:Issue managementCross-functional program management

Benefits

  • Competitive base salary, stock options, and health benefits from Day 1
  • 401(k) plan with company match
  • Remote-friendly (US), flexible time off (FTO), and opportunities for growth
  • A high-growth, mission-driven, inclusive culture where your work has real impact
Last updated Sep 10, 2026. Interested? Apply on the company site.
OnePay logo

About OnePay

More. For your money.

OnePay combines mobile banking, debit rewards, a digital wallet and more in one app. Banking services provided by bank partners, Members FDIC.

mobile bankingdigital walletdebit rewardscredit builderpay latercash rewards
Company profileWebsite

More open roles at OnePay