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Head of Customer Value

Omnea· Customer
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Hybrid (London)Full-timePosted 3mo ago

About the role

Lead the creation and growth of Omnea's Customer Value function, owning expansion and retention across the enterprise base, building the go-to-market playbook, coaching a high-performing team, and aligning product with customer ROI.

Responsibilities

  • Own the expansion and retention motion: take full ownership of upsell and expansion across our enterprise base, run weekly deal reviews with Customer Value Leads, personally engage in high-stakes opportunities, and define a clear commercial path for every account; IC-plus-leader role with hands-on deal execution.
  • Build the playbook from scratch: create deal review cadences, multi-threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team.
  • Make every customer see their ROI: develop ROI-driven QBR frameworks with VP Customer Experience and VP Product to clearly articulate Omnea's value to executive sponsors.
  • Coach and scale the team: lead and develop the current Customer Value Leads, hire as needed, manage enterprise relationships, and raise the bar for account management.
  • Feed the product and revenue roadmap: collaborate with Product to surface expansion opportunities, flag friction, and help pre-sell new modules with design partners before launch.

Qualifications

  • 8+ years of experience in a senior commercial or customer leadership role, with 3+ years leading a function, both as an IC and as a leader.
  • Hands-on leadership style; not a RevOps dashboard manager; proven ability to run deals personally.
  • Experience owning NRR targets or strong capability to do so; adept at managing enterprise accounts with long cycles and multiple stakeholders.
  • Proven track record of building, scaling, and leading high-performing commercial teams from early stage to growth.
  • Strong commercial intuition, ability to influence senior leadership (ideally up to CFOs, Legal, or Procurement).
  • Ambitious, collaborative, and capable of thriving in ambiguity while driving ownership and entrepreneurship.

Skills

Required:Expansion and retention leadershipStrategic playbook developmentROI storytellingPeople leadership and coachingCross-functional collaboration

Benefits

  • Competitive geo-localised benefits
  • UK Benefits Package
  • US Benefits Package
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Omnea

Intelligent Procurement Orchestration

Omnea | Intelligent Procurement Orchestration

AIAutomationProcurementRisk ManagementSourcingheadline-ai-europe-100-2026system-builders
Company profileWebsite

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