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(Senior) Customer Success Manager

Mercura· Mercura / Customer Success
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Hybrid (Munich)Full-timePosted 2mo ago

About the role

Senior Customer Success Manager responsible for end-to-end customer journey, onboarding, adoption, and success strategy for enterprise customers in a fast-growing YC-backed AI company.

Responsibilities

  • Act as the main point of contact and trusted partner for enterprise customers, driving satisfaction and long-term partnerships.
  • Lead onboarding and implementation, ensuring quick time-to-value and long-term engagement.
  • Develop deep product and customer expertise, champion customer needs in the product roadmap.
  • Provide value creation by helping customers unlock measurable savings and efficiency gains, and support during key negotiations.
  • Own account success by driving adoption, training, and best practices for retention and growth.
  • Collaborate cross-functionally with product, sales and engineering to shape product development based on feedback.
  • Shape the role by building new processes and driving projects in an early-stage company.

Qualifications

  • 1-3 years of experience in customer success, account management, implementation, or managing client relationships in SaaS, B2B, or consulting
  • Strong communication skills with C-level stakeholders
  • Proactive, empathetic and people-oriented team player
  • Strong problem-solving and analytical mindset
  • Pragmatic, solution-oriented, and growth-minded
  • Ideally experience with construction, supply chain, and trades
  • Willing to work five days a week from Munich office with occasional travel
  • Native German and fluent English

Skills

Required:Customer success / account managementStakeholder managementCommunication

Benefits

  • In-office energy with ambitious, high-growth team
  • Ownership over your area end-to-end
  • Real shares/equity with favorable tax treatment
  • High-learning-curve and founder-like freedom
  • Real-world impact in AI-enabled industry
  • Team dinners, UrbanSportsClub membership, company bike, team workouts
  • Easy relocation to Munich; office in WERK1 incubator
  • Access to latest tech and productivity tools
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Mercura

AI Quote and Order Automation for Distributors & Manufacturers

Mercura automates quotes and orders for distributors & manufacturers in the construction supply chain. Our software lets sales teams process requests in minutes instead of days. By eliminating repetitive back-office tasks, we help sales reps focus on winning more deals and driving revenue.

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